Effective

Date: January 28, 2026

These Terms of Service (“Terms”) govern the access to and use of all services,

websites, digital platforms, reservation systems, and physical hospitality

services operated by LUKABA Hospitality Group (“LUKABA”, “we”, “us”, or “our”).

By accessing or using our Services, you agree to be legally bound by these

Terms.

1. DEFINITIONS

“Services” include hotels, resorts, restaurants, event venues, booking

platforms, websites, mobile applications, loyalty programs, and all related

hospitality services.

“User”, “Guest”, or “You” refers to any individual or entity using our

Services.

2. ACCEPTANCE OF TERMS

By using our Services, you confirm that you are at least 18 years old and

legally capable of entering into binding agreements. If you do not agree to

these Terms, you must discontinue use immediately.

3. SCOPE OF SERVICES

LUKABA Hospitality Group provides hospitality services including accommodation,

food and beverage services, events management, tourism services, and digital

reservation platforms. Services may vary by location and are subject to

availability and local regulations.

4. RESERVATIONS AND BOOKINGS

All reservations are subject to confirmation and availability. LUKABA reserves

the right to refuse or cancel bookings at its discretion, including in cases of

suspected fraud or policy violations.

5. PAYMENTS AND FEES

You agree to pay all applicable fees, taxes, and charges associated with your

booking. Payments are processed through secure third-party payment providers.

Pre-authorizations may be applied.

6. CANCELLATIONS AND REFUNDS

Cancellation and refund policies vary depending on the rate, property, and

promotion. You are responsible for reviewing applicable policies before completing

your booking.

7. GUEST CONDUCT

Guests must respect property rules, staff, and other guests. Illegal, unsafe,

abusive, or disruptive behavior is strictly prohibited and may result in

eviction without refund.

8. HEALTH, SAFETY, AND LIABILITY

Guests acknowledge inherent risks associated with hospitality services. LUKABA

is not responsible for injuries, losses, or damages unless caused by proven

gross negligence.

9. INTELLECTUAL PROPERTY

All content, trademarks, logos, designs, text, images, and software are the

exclusive property of LUKABA Hospitality Group or its licensors and are

protected by intellectual property laws.

10. THIRD-PARTY SERVICES

Our Services may link to or integrate third-party services. LUKABA is not

responsible for third-party content, availability, or policies.

11. DISCLAIMER OF WARRANTIES

Services are provided “as is” and “as available” without warranties of any

kind, express or implied.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, LUKABA Hospitality Group shall not be

liable for indirect, incidental, consequential, or punitive damages.

13. INDEMNIFICATION

You agree to indemnify and hold harmless LUKABA Hospitality Group from any

claims, damages, losses, or expenses arising from your use of the Services or

violation of these Terms.

14. FORCE MAJEURE

LUKABA shall not be liable for delays or failures caused by events beyond

reasonable control, including natural disasters, pandemics, strikes, or

government actions.

15. TERMINATION

We reserve the right to suspend or terminate access to Services at any time for

violations of these Terms.

16. GOVERNING LAW

These Terms shall be governed by the laws of the jurisdiction in which the

Services are provided, without regard to conflict of law principles.

17. DISPUTE RESOLUTION

Disputes shall first be resolved through amicable negotiation. Where permitted,

disputes may be subject to arbitration.

18. CHANGES TO TERMS

We may modify these Terms at any time. Continued use of Services constitutes

acceptance of updated Terms.

19. CONTACT INFORMATION

For questions or legal notices, contact:

LUKABA Hospitality Group

Email: contact@lukabagroup.com